MORITA MFGReturns & Refunds
Any item purchased from MORITA MFG may be returned within 30 days of delivery, for any reason. The following explains the conditions, the procedure, who bears the shipping cost and when the refund reaches you.
Conditions
To be eligible for a refund within the 30-day return window, fishing gear must be unused, unrigged, and presented in its original retail packaging with all manuals, protective plastic, rod bags, and accessories attached. Gear that has been cast, submerged in water, or mounted with line is ineligible.
Returning an item
- Email contact@MORITA MFG with your order identifier to request return authorization
- Obtain the official return authorization document and regional warehouse return address
- Enclose the item securely in its original protective packaging and an outer protective cardboard box
- Collect your refund via bank remittance within 3 to 10 business days following return inspection
Who pays return shipping
For faulty, damaged or incorrectly supplied items we cover the return: we send a prepaid label or arrange a courier collection. If you have changed your mind, you pay for return shipping and we deduct nothing further.
Refund timing and method
The refund is paid within 3 business days once the inspection is complete. Cash-on-delivery orders are refunded by bank transfer to an account you specify; orders paid by bank transfer are refunded to the original account. The bank usually clears it in 1 to 5 business days.
How each situation is handled
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Right item sent, wrong item collected | None |
| Parcel lost | Resend or full refund after the courier trace. | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | The item price is refunded in full. | Return shipping only |
Exchanges
For a different size, variant or product, go through the return procedure and place a fresh order; the returned item is refunded as soon as it reaches us. If the exchange resulted from our error, the new order is sent at no charge.
Cancelling an order
Orders may be cancelled at no cost up to the point of dispatch. Email contact@MORITA MFG and quote the order number. Once the order has been dispatched, the return procedure applies.
Questions about this policy
Reach out to contact@MORITA MFG or ring +81 164 264 555 throughout Mon-Thu 09:15-17:00, Fri 09:15-15:15, Sat 10:15-13:45. We answer every message within one business day.
- Merchant
- J. MORITA MFG. CORP.
- Registered address
- 680 Higashihama Minami-cho, Fushimi-ku, Kyoto
- contact@MORITA MFG
- Phone
- +81 164 264 555
- Working hours
- Mon-Thu 09:15-17:00, Fri 09:15-15:15, Sat 10:15-13:45
- Registration
- 法人番号: 8566444818299